Server Problems

12. February 2017 · 1 min read · Arcanox

Today there was serious problem at the HostEurope data center, where the Arcanox game server is hosted. No data could be stored by the server between 11:06 UTC and 14:16 UTC. HostEurope has fixed the problem and everything runs again as usual.

I am very sorry, that some players lost up to 2 hours of game progress. As compensation, all players receive the Premium account for 3 days for free (until 15.02.2017 at 14:30 UTC). For players with already active premium account, this was extended by 3 days.

I will evaluate the data centers of some other vendors to prevent that something similar never happens again.

Sorry for the inconvenience, Chris